opportunities

senior major gifts officer

position title: senior major gifts officer
department: development
reports to: interim managing director

position purpose
In conjunction with LACO’s executive director, director of advancement, board of directors and staff and in support of the Orchestra’s mission, the senior major gifts officer will develop and implement strategies for securing financial support from a portfolio of donor prospects determined to have the ability to make principal gifts. This position will be directly responsible for the cultivation, solicitation, and stewardship of major gifts prospects, and will play a leading role in cross-departmental efforts, in order to develop these prospects through web communications, direct mail, special events, etc. The senior major gifts officer must have thorough knowledge of gift vehicles including planned, capital and principal gifts and the intricacies required to cultivate, secure and steward these funds. This position requires a full understanding of non-profit institutions and the importance of engaging a wide array of constituencies in obtaining private financial support.

scope & responsibilities
In collaboration with LACO’s executive director, director of advancement, development department and marketing department, the senior major gifts officer is responsible for directing, planning and implementing key fundraising programs designed to attract and increase major gifts from individuals and corporations, and to meet priority needs and fundraising goals of the Los Angeles Chamber Orchestra.
• Lead organizational efforts to increase contributed support for LACO through devising and implementing strategies to optimize cultivation and solicitation of major individual and planned gifts by board and key staff
• Identify, cultivate, solicit and steward major gift prospects, maintaining a prospect pool within various stages of development
• Work collaboratively with and in support of board committees, board members, volunteers, development staff other employees as needed to cultivate and solicit donors for organizational priorities
• Increase base of support from major donors through outreach and building relationships, including face-to-face meetings, telephone contact and email correspondence
• Manage and build strategies actively for all individual giving prospects through consistent communication, meaningful recognition and stewardship
• Solicit contributions from new donors and renew support from current and lapsed donors
• Work with donors and their advisors in structuring gifts and monitor compliance with donor restrictions
• Develop, prepare and present formal fundraising proposals to major donors and prospects
• Work with the LACO director of finance and development team to establish formal major gifts policies and reporting procedures
• Provide support at concerts and special events
• Perform other related duties as assigned or requested

experience/characteristics required
The ideal candidate is an experienced arts administrator with the ability to think strategically and work collaboratively and professionally with a high-level board of directors and Orchestra leadership staff. Must be self-motivated, self-starting, sophisticated, creative, and have strong attention to detail. Bachelor’s degree from an accredited college or university is required. Advanced degree in business administration, arts administration or a related field is strongly desired. 6-8 years of relevant work experience in arts administration, development or similar field strongly desired. Passion for orchestral or classical music is preferred.
• Proven success in raising six- and seven-figure multi-year commitments
• Ability to understand the needs and interests of principal gift donors in order to develop relationships between them and the Los Angeles Chamber Orchestra
• Expertise in major campaign fundraising desired
• General knowledge of planned giving programs
• Solid relationship-building skills, including an ability to work with staff, musicians, board members and volunteers.
• Excellent oral, written and interpersonal skills
• Working knowledge of Microsoft Office applications and donor tracking software

to apply
Please email resume, comprehensive cover letter and 2-3 page writing sample to: info@laco.org No phone calls, please

about the los angeles chamber orchestra
Los Angeles Chamber Orchestra (LACO), proclaimed “America’s finest chamber orchestra” by Public Radio International and “resplendent” by the Los Angeles Times, has established itself among the world’s top musical ensembles. Since 1997, LACO has performed under the baton of acclaimed conductor and pianist Jeffrey Kahane, hailed by critics as “visionary” and “a conductor of uncommon intellect, insight and musical integrity” with “undeniable charisma,” “effortless musicality and extraordinary communicative gifts.” Under Kahane’s leadership, the Orchestra maintains its status as a preeminent interpreter of historical masterworks and a champion of contemporary composers. During its 47-year history, the Orchestra has made 31 recordings, toured Europe, South America and Japan, performed across North America and garnered eight ASCAP Awards for Adventurous Programming. Headquartered in downtown Los Angeles, LACO presents its Orchestral Series on Saturdays at Glendale’s Alex Theatre and on Sundays at UCLA’s Royce Hall; Baroque Conversations at downtown Los Angeles’ Zipper Concert Hall and USC’s Bovard Auditorium; Westside Connections chamber music series, designed to illustrate the relationship between music and other artistic disciplines, at the Moss Theater in Santa Monica; and an annual Discover concert, which features an in-depth examination that sheds new light on a single piece of music, at Pasadena’s Ambassador Auditorium. LACO also presents a Concert Gala, an annual film event, featuring the Orchestra performing the score live, and several fundraising salons each year. Additionally, LACO outreach programs, Meet the Music, Community Partners, Campus to Concert Hall and the LACO/USC Thornton Strings Mentorship Program, reach thousands of young people annually, nurturing future musicians and composers as well as inspiring a love of classical music.

box office & patron services associate

position title: box office & patron services associate
department: marketing department
reports to: marketing director
Full time position/non-exempt

Position purpose

LACO’s marketing team is responsible for positioning the Orchestra in the community to create a positive and attractive image that promotes organizational pride, good publicity, robust and effective fundraising and ticket income. The team’s primary goal is to develop excellent relationships with existing and new patrons.

In support of the director of marketing and marketing department, the box office and patron services associate is responsible for box office and database management, as well as direct-response and relationship marketing. The associate acts as an administrator of LACO’s CRM system, Patron Manager (based in SalesForce), and as the liaison between Patron Manager and the LACO staff. This position embraces LACO’s tagline of “making great music personal” in all interactions with the Orchestra’s patrons and the community at large.

The box office and patron services associate reports to the director of marketing. As part of LACO’s marketing team, the box office and patron services associate works closely with LACO’s senior marketing and patron services associate, LACO’s development team and the finance director. The box office and patron services associate coordinates as necessary with LACO venue box office treasurers; LACO’s CRM system vendor (Patron Manager); public relations and telemarketing consultants; database and list brokers, printers and mail houses. Cross-training, support and cooperation is expected in all areas.

scope & responsibilities

box office and ticketing
• Execute the following box office functions: patron interaction for all subscription, single ticket, group and online sales; ticket fulfilment and daily balancing of sales; income reports and database maintenance;
• Prepare concerts in the box office system including building of houses, seat allocations, discount pricing and tracking, preparation of renewal and acquisition campaigns;
• Staff box office on concert weekends and evenings as assigned;
• Prepare weekly sales and tracking reports, and maintain box office files;
• Provide sales reports daily and as needed to finance director;
• Handle special ticketing for LACO executives and donors and coordinate artists’ tickets with production department;
• Recommend technological upgrades to streamline box office functions and improve efficiency and provide better customer service.

direct response and relationship marketing
• As staff liaison and administrator of Patron Manager, stay on top of and advise LACO marketing and development teams of upgrades and new features;
• Work closely with LACO’s development team to provide special assistance to LACO donors and VIPs;
• Coordinate, pull and provide monthly updates to database provider (TRG) and secure, fulfil and approve trade lists;
• Maintain hygiene of LACO’s database both in-house (Patron Manager) and with database provider (TRG) including Do Not Mail, Do Not Call, Do Not Trade lists;
• Prepare direct response lists, and coordinate schedule of direct mail and ticketing campaigns with database provider and mail house;
• Assist with the preparation and editing of brochures for accuracy of ticketing information and pricing;
• Actively participate in sales promotions and initiatives;
• Track and report sales results.

Experience/characteristics required:
The ideal candidate is friendly and personable, has box office experience with exceptional customer service skills and a great phone manner. He/she is an organized, enthusiastic self-starter who pays meticulous attention to detail, is adept at time management and juggling multiple projects, and has a passion for classical music with a strong interest in pursuing a career in arts administration. A sharp memory for patron names and needs is a decided plus. An undergraduate degree is required; an emphasis in marketing, advertising, public relations or music is preferred. Excellent written and verbal skills as well as relevant experience in arts administration, box office, a related industry or not-for-profit organization are required. Knowledge of ticketing and CRM systems is highly desirable. EOE

Please email resume, comprehensive cover letter and additional writing sample to Carrie Stephens at: info@laco.org. No phone calls, please

about the los angeles chamber orchestra
Los Angeles Chamber Orchestra (LACO), proclaimed “America’s finest chamber orchestra” by Public Radio International and “resplendent” by the Los Angeles Times, has established itself among the world’s top musical ensembles. Since 1997, LACO has performed under the baton of acclaimed conductor and pianist Jeffrey Kahane, hailed by critics as “visionary” and “a conductor of uncommon intellect, insight and musical integrity” with “undeniable charisma,” “effortless musicality and extraordinary communicative gifts.” Under Kahane’s leadership, the Orchestra maintains its status as a preeminent interpreter of historical masterworks and a champion of contemporary composers. During its 47-year history, the Orchestra has made 31 recordings, toured Europe, South America and Japan, performed across North America and garnered eight ASCAP Awards for Adventurous Programming. Headquartered in downtown Los Angeles, LACO presents its Orchestral Series on Saturdays at Glendale’s Alex Theatre and on Sundays at UCLA’s Royce Hall; Baroque Conversations at downtown Los Angeles’ Zipper Concert Hall and USC’s Bovard Auditorium; Westside Connections chamber music series, designed to illustrate the relationship between music and other artistic disciplines, at the Moss Theater in Santa Monica; and an annual Discover concert, which features an in-depth examination that sheds new light on a single piece of music, at Pasadena’s Ambassador Auditorium. LACO also presents a Concert Gala, an annual film event, featuring the Orchestra performing the score live, and several fundraising salons each year. Additionally, LACO outreach programs, Meet the Music, Community Partners, Campus to Concert Hall and the LACO/USC Thornton Strings Mentorship Program, reach thousands of young people annually, nurturing future musicians and composers as well as inspiring a love of classical music.

meet the music docent

hours:
There are four Meet the Music concerts each season. Docents are asked to attend a two hour weekday morning training session at the LACO offices a few weeks prior to each of the four concerts. After the meetings, docents will then disperse to schools to teach students participating in Meet the Music. Docents are invited to attend all Meet the Music concerts.

duties include:
Going to schools to teach students about the music they will hear at a LACO concert. Introducing students to classical music in a fun way.

skills required:
Enthusiasm and the ability to present knowledge in exciting ways to large groups of 4th, 5th and 6th graders. An appreciation of music is a big plus, but a musical background is not required. We will provide you with all the information and training that you will need to teach the students.

salary:
Volunteer Position with insider perks and the invaluable opportunity to experience LACO’s Meet the Music concerts. Parking for training sessions and Meet the Music concerts will be provided.

Please call Daren Fuster at 213 622 7001 × 213 for more information.

volunteer

Volunteering is a satisfying way to give back to your favorite Orchestra. Volunteers have the opportunity to meet the musicians, attend concerts, receive acknowledgment in our season program and more!

Some of the ways you can help include office support, music education, concert/event support and orchestra hospitality. Learn more, or contact us at info@laco.org.