opportunities

director of operations and programs
box office & patron services assistant
advancement assistant
executive and artistic assistant
meet the music docent
volunteer


director of operations and programs

reports to: executive director
full time position/exempt

position purpose
The director of operations and programs ensures that the scheduling and production needs of all concerts, rehearsals, tours, recordings, special events and educational activities meet the highest standards of excellence, professionalism and sound financial management; provides a healthy and productive workplace for orchestra musicians by addressing personnel issues, interpreting and complying with the master agreement and serving as the primary liaison among LACO management, LACO musicians, and AFM Local 47; and builds an annual program of educational, learning and community outreach activities for audience members of all ages in alignment with LACO’s mission and strategic plan. As a senior leader at LACO, the director of operations and programs works closely and maintains excellent relationships with the music director, musicians, other artistic leadership and guest artists, senior management, artistic administrator, concert venues, educational and community partners, and union leadership. In particular, the director of operations and programs works as a counterpart to the artistic administrator, ensuring complete alignment between these two closely related functions. This position requires frequent nights and weekends during the concert season.

scope & responsibilities
Recognizing that LACO’s ability to perform at the highest levels, inspire audiences and fulfill its mission depends on an extremely high-functioning stage, administrative, and interpersonal operation, the director of education and program’s has three overlapping areas of oversight:

concert operations and budgeting
– Plans and supervises production, personnel and library activities for all concerts, rehearsals, tours, recordings, special events and educational activities, including facility, equipment and instrument rental, staging requirements, and other logistical arrangements while ensuring the highest levels of excellence, productivity and safety.
– Develops annual master calendars in collaboration with artistic administrator and ensures that schedules are communicated throughout the organization in a timely manner.
– Manages relationships, negotiates fees and contracts and schedules dates with all performance, rehearsal and educational venues, including communicating with front of house staff to provide a smooth and safe patron experience at all LACO concerts.
– Works with executive director and director of finance to prepare musician, production, and education budgets in advance of each season, then monitors performance of final budgets and recommends and implements adjustments as needed.
– Participates in the planning and oversees implementation of recorded media activity.
– Ensures that rehearsals and concerts are properly staffed.
– Secures required licenses, permits and insurance for all LACO activities and programs.

orchestra operations and musician relations
– Creates a highly professional work environment, conducive to LACO’s standards of artistic excellence, by ensuring musicians’ needs are fulfilled at all concerts, rehearsals, recording sessions and educational activities through the smooth and excellent delivery of all personnel, stage and library requirements.
– Promotes positive relationships among LACO board, management, and musicians by ensuring a healthy and productive workplace, communicating frequently and transparently on important topics and meeting legal requirements as employer.
– Meets with orchestra committee to inform and address areas of opportunity and concern.
– Interprets, implements and upholds terms of the master agreement and other collective bargaining agreements, including the Integrated Media Agreement.
– Participates in collective bargaining negotiations for future agreements, researches specific issues, proposes changes to agreements based on LACO’s operational needs and determines financial impact of proposed changes.
– Maintains a strong working relationship with Local 47 and AFM, representing LACO in informal and formal discussions and partnering with director of finance and administration to thoughtfully pursue side letter negotiations and resolve any concerns or grievances.
– Assists music director in recruitment, hiring and retention of world-class musicians by implementing best-in-class audition and tenure processes and negotiating individual contracts in compliance with master agreement and within approved budgets.

educational, learning and community programs
– Leads strategic development and implementation of LACO’s educational, learning and community programs for all ages, including Meet the Music, Community Partners, Strings Mentorship, Campus to Concert Hall, Young Composers, Pre-Concert Talks, ICYOLA partnership, special festivals and initiatives, and more, cementing LACO’s commitment to accessibility and diversity, learning and creating, and innovation and entrepreneurship.
– Develops a plan and master calendar for each year’s educational activities, including musician and guest artist interactions with schools and other educational partners.
– Collaborates with Artistic Administrator on strategic development and execution of artist residencies and other educational and training projects with guest conductors and artists.
– Identifies strategic partners and builds relationships with schools, educators, community and civic groups and other arts institutions to further LACO’s educational programs.
– Regularly evaluates educational and community activities to grow and enhance programs and to support fundraising and stewardship opportunities.
– Programs non-classical and fundraising concerts such as @ the Movies and the Gala.
– Books LACO musicians and assists with programming for à la carte evenings, donor receptions, promotional events, and informal musical presentations by LACO ensembles.
– Evaluates opportunities for sold services, negotiates profitable terms and works with clients to program and oversee production to LACO’s artistic and operational standards.

direct reports
production and education coordinator, stage manager, librarian, personnel manager

characteristics required
– 4-6+ years of experience at an orchestra or a similar track record of managing operations and personnel at a complex organization.
– Excellent knowledge of orchestra and venue operations and backstage and front of house production elements, as well as a track record of ensuring a safe and productive work environment for performers and production crew.
– Knowledge of classical music and the performing needs of orchestral musicians; musical training or past experience as a professional musician a plus.
– Experience creating, managing and evaluating impactful educational, learning, and community programs, plus experience working with diverse constituents and building a welcoming and inclusive environment that encourages broad participation in the arts.
– Familiarity with unions and the collective bargaining process with a track record of positive working relationships with labor committees and union representatives.
– Familiarity with budgeting and a commitment to fiscal responsibility.
– Superior planning, organizational and scheduling skills, including the ability to manage multiple projects simultaneously and act swiftly and calmly under pressure.
– Experience in managing full-time and part-time, at will and unionized staff.
– Excellent written and verbal communications skills, including the ability to interact diplomatically and tactfully with all members of the LACO community.  Fluency in a second language a plus, particularly Spanish, Chinese, Tagalog, Korean, Armenian, Vietnamese or Farsi, to assist in building community relationships.

about LACO
Los Angeles Chamber Orchestra (LACO), proclaimed “America’s finest chamber orchestra” by Public Radio International, has established itself among the world’s top musical ensembles. Acclaimed conductor and pianist Jeffrey Kahane, music director of LACO since 1996, concludes his tenure at the end of the 2016-17 season. Andrew Norman serves as composer-in-residence and Mahan Esfahani serves as Baroque Conversations artistic partner. During its almost 50-year history, the Orchestra has made 31 recordings, toured Europe, South America and Japan, and garnered eight ASCAP Awards for Adventurous Programming. Headquartered in downtown LA and devoted to making great music personal, LACO presents concert series at Glendale’s Alex Theatre, UCLA’s Royce Hall, Colburn School’s Zipper Hall, New Roads School’s Moss Theatre, and more. Next season’s special initiatives include a performance with Yo-Yo Ma at USC’s Bovard Auditorium and the three-week long Lift Every Voice festival highlighting the power of music and musicians to unite communities and fight injustice. LACO outreach programs – notably Meet the Music – reach thousands of young people annually, nurturing future musicians and composers as well as inspiring a love of classical music.

To apply please email resume and cover letter to info@laco.org. No phone calls.


box office & patron services assistant

department: marketing department
full time position/non-exempt

position purpose
LACO’s marketing team is responsible for positioning the Orchestra in the community to create a positive and attractive image that promotes organizational pride, good publicity, robust and effective fundraising and realized ticket income. The team’s primary goals are to develop excellent relationships with existing and new patrons, reach annual sales goals, achieve full houses to develop patrons who become lifelong music lovers, and ultimately donors to support the Orchestra.

In support of the marketing and advancement departments, the box office and patron services assistant provides support for box office, ticketing and patron services, serving as a front-line contact for LACO patrons at all times. This position embraces LACO’s tagline of “making great music personal” in all interactions with the Orchestra’s patrons and the community at large.

The box office and patron services assistant reports to the director of marketing. As part of LACO’s marketing team, the box office and patron services assistant works closely with the staff, assisting the senior box office and patron services associate with accurate and timely ticket fulfillment; and coordinating as necessary with LACO venue box office treasurers, LACO’s CRM system vendor (Patron Manager), public relations and telemarketing consultants, database and list brokers, printers and mail houses. Cross-training, support and cooperation is expected in all areas.

scope & responsibilities
box office and ticketing
– Support the senior box office and patron services associate with the following box office functions: patron interaction for all subscription, single ticket, group and online sales; ticket fulfillment and daily balancing of sales; income reports and database maintenance
– Maintain familiarity with ADA requirements and facilities where LACO performs
– Assist with comp ticket fulfillment and act as liaison to the Orchestra for musician comp requests
– Staff box office on concert weekends and evenings as assigned
– Maintain accurate and clean box office file systems, ensure that box office is organised and sufficiently stocked with supplies
– Update sales reports weekly, and provide reports daily and as needed to finance director
– Coordinate special ticketing for LACO executives, donors and artists; and liaise with production department about with tickets for artists and community partners
– Monitor and engage group sales, working to achieve sales and house fill goals
– Additional office administrative details as assigned

Direct Response and Relationship Marketing

– Provide excellent customer service to all LACO patrons
– Provide concert & contact updates to Association of California Symphony Orchestras and League of American Orchestras
– Coordinate, pull and provide monthly updates to database provider (TRG) and secure, fulfill and approve trade lists;
– Pull lists for mailings and e-communications
– Maintain hygiene of LACO’s database both in-house (Patron Manager) and with database provider (TRG) including Do Not Mail, Do Not Call, Do Not Trade lists

Experience/characteristics required
The ideal candidate is friendly and personable, has box office experience with exceptional customer service skills and a great phone manner. He/she is an organized, enthusiastic self-starter who pays meticulous attention to detail, is adept at time management and juggling multiple projects, and has a passion for classical music with a strong interest in pursuing a career in arts administration. A sharp memory for patron names and needs is a decided plus. An undergraduate degree is required; an emphasis in marketing, advertising, public relations or music is preferred. Excellent written and verbal skills as well as relevant experience in arts administration, box office, a related industry or not-for-profit organization are required. The candidate must be proficient with Microsoft Office, especially Excel. Knowledge of ticketing and CRM systems is highly desirable. Position includes some weekend, evening and overtime hours. EOE

Please email resume, comprehensive cover letter and additional writing sample to: info@laco.org. No phone calls, please

about the los angeles chamber orchestra
Los Angeles Chamber Orchestra (LACO), proclaimed “America’s finest chamber orchestra” by Public Radio International and “resplendent” by the Los Angeles Times, has established itself among the world’s top musical ensembles. Since 1997, LACO has performed under the baton of acclaimed conductor and pianist Jeffrey Kahane, hailed by critics as “visionary” and “a conductor of uncommon intellect, insight and musical integrity” with “undeniable charisma,” “effortless musicality and extraordinary communicative gifts.” Under Kahane’s leadership, the Orchestra maintains its status as a preeminent interpreter of historical masterworks and a champion of contemporary composers. During its almost 50-year history, the Orchestra has made 31 recordings, toured Europe, South America and Japan, performed across North America and garnered eight ASCAP Awards for Adventurous Programming. Headquartered in downtown Los Angeles, LACO presents its Orchestral Series on Saturdays at Glendale’s Alex Theatre/Ambassador Auditorium and on Sundays at UCLA’s Royce Hall; Baroque Conversations at downtown Los Angeles’ Zipper Concert Hall; and Westside Connections chamber music series, designed to illustrate the relationship between music and other artistic disciplines, at the Moss Theater in Santa Monica. LACO also presents a Concert Gala; LACO @ the Movies, an annual film event featuring the Orchestra performing the score live; and several fundraising salons each year. Additionally, LACO outreach programs, Meet the Music, Community Partners, Campus to Concert Hall and the LACO/USC Thornton Strings Mentorship Program, reach thousands of young people annually, nurturing future musicians and composers as well as inspiring a love of classical music.


advancement assistant

department: advancement
reports to: special events & annual giving manager
full-time position/non-exempt
position purpose
To support LACO’s fund-raising team and efforts in individual giving, stewardship and donor communications.

scope & responsibilities
The advancement assistant works as part of LACO’s dynamic fund-raising team and administrative staff, collaborating with colleagues in marketing, production and finance as necessary to complete assigned projects. The advancement assistant supports all members of the advancement team with primary duties focusing on annual fund cultivation, solicitation, stewardship and acknowledgement activities.

In collaboration with the annual giving & special events manager, the advancement assistant helps raise approximately $300,000 in annual giving revenue. Through a variety of personal and broad-based fundraising tactics for annual gifts up to $10,000, the advancement assistant will execute various projects that raise $215,000 in gifts under $2,500 and $85,000 in gifts from $2,500-$9,999. The advancement assistant ensures effective communications with donors at all stages of the gift cycle.

Specific responsibilities are as follows:
solicitation
– plan, execute and evaluate 6 direct mail appeals, 4 subscription suggested donation appeals, multiple email appeals and a telefunding campaign each year; craft messaging for all mass solicitation communications;
– segment and create mailing lists and serving as primary liaison for printing and mailing services (in-house or at mail houses) within deadline;
– research prospective grant sources and help write proposals and prepare application materials for government agencies, foundations and corporate philanthropies as needed;

cultivation and stewardship
– write copy for development wesites, emails, newsletter articles, and other fundraising materials;
– manage the donation acknowledgement process including writing letters, managing lists and personalization
– ensure donor benefit fulfilment including program book donor lists, invitations to events and coordinating donor lounges at concerts;
– provide support as needed for two major fundraising galas, several smaller exclusive events, education programs, donor lounges and concert receptions each season;
– help ensure compliance with grant and sponsorship agreements, including reporting, acknowledgement and benefit fulfilment;

administration
– oversee and expand LACO’s volunteer program in the areas of concert, fundraising event and office support;
– coordinate with LACO senior staff to prepare and compile materials for board meetings, track meeting attendance and maintain board archive; take board minutes;
– open and track all LACO mail; monitor daily donation logs; enter gifts into patron database; make bank deposits and generate daily reports for director of finance;
– maintain an orderly patron file system including updating/cleaning of data in the ticketing/donor database system;
– help maintain administrative office, including answering phones, filing and coordinating calendars and communicating across departments for smooth office operation;
– complete other development and general office tasks as needed and assigned.

qualifications and characteristics
The candidate will possess the ability to write comprehensively, clearly and persuasively; to interact effectively and congenially with a wide variety of colleagues and constituents including LACO’s Board of Directors; to think analytically and work independently while handling multiple assignments simultaneously; to shuffle priorities efficiently and pitch in where needed; to pay close attention to detail; to meet project deadlines consistently; to be an effective collaborator on team projects; to demonstrate proactive thinking to anticipate obstacles and take initiative as challenges and opportunities arise.

The advancement assistant must be comfortable communicating with a wide range of stake holders (staff, board members, donors, concert patrons, volunteers, and vendors). The advancement assistant will consistently show enthusiasm, curiosity and prompt attention to tasks.

requirements
– bachelor’s degree is required.
– scheduling flexibility including evening and weekend hours at concerts and special events required.
– 1-2 years successful working experience in a development department, preferably an arts organization, with an understanding of the mechanics of a successful annual fundraising operation preferred.
– proficiency with Microsoft Excel, Word, Outlook required. Familiarity with design software desired.
– excellent written and verbal communication skills.
– experience with database management or CRM (Customer Relationship Management) interface preferred; familiarity with Patron Manager or SalesForce preferred.

40 hours per week maximum. Some overtime may be required during heavy events periods. EOE

to apply
Please email resume, comprehensive cover letter and 2-3 page writing sample to: info@laco.org. No phone calls, please.

about the los angeles chamber orchestra
Los Angeles Chamber Orchestra (LACO), proclaimed “America’s finest chamber orchestra” by Public Radio International and “resplendent” by the Los Angeles Times, has established itself among the world’s top musical ensembles. Since 1997, LACO has performed under the baton of acclaimed conductor and pianist Jeffrey Kahane, hailed by critics as “visionary” and “a conductor of uncommon intellect, insight and musical integrity” with “undeniable charisma,” “effortless musicality and extraordinary communicative gifts.” Under Kahane’s leadership, the Orchestra maintains its status as a preeminent interpreter of historical masterworks and a champion of contemporary composers. During its almost 50-year history, the Orchestra has made 31 recordings, toured Europe, South America and Japan, performed across North America and garnered eight ASCAP Awards for Adventurous Programming. Headquartered in downtown Los Angeles, LACO presents its Orchestral Series on Saturdays at Glendale’s Alex Theatre/Pasadena’s Ambassador Auditorium and on Sundays at UCLA’s Royce Hall; Baroque Conversations at downtown Los Angeles’ Zipper Concert Hall; and Westside Connections chamber music series, designed to illustrate the relationship between music and other artistic disciplines, at the Moss Theater in Santa Monica. LACO also presents a Concert Gala, an annual film event, featuring the Orchestra performing the score live, and several fundraising salons each year. Additionally, LACO outreach programs, Meet the Music, Community Partners, Campus to Concert Hall and the LACO/USC Thornton Strings Mentorship Program, reach thousands of young people annually, nurturing future musicians and composers as well as inspiring a love of classical music.


executive and artistic assistant


reports to: executive director
full-time position/non-exempt

position purpose

The position fulfills two critical roles, both requiring impeccable instincts for internal and external customer service: managing the executive director’s office and serving the world-class guest artists who perform with LACO. As executive assistant, this position helps the executive director operate at his highest level by coordinating his communications and schedule; handling complex inquiries and issues; and interacting with board members and VIPs on his behalf. As artistic assistant, this positions helps guest artists perform at their highest level and make great music personal by ensuring a seamless, worry-free experience from arrival to departure. While reporting to the executive director, this position follows directives from the artistic administrator, senior director of advancement and strategic initiatives, and director of operations and programs. The executive and artistic assistant must exhibit use initiative and independent judgment in problem solving while operating under strict confidentiality. This position includes nights and weekends.

scope & responsibilities

For the executive director:
• Schedules appointments, manages calendar, coordinates meetings, greets guests, books travel and conference arrangements, produces itineraries, arranges meals and catering.
• Represents the executive director by communicating on behalf of executive director with board members, donors, artists, and other VIPs; screens calls and messages when he is out of office or unavailable, responding to external parties and resolving issues as necessary.
• Interfaces with senior staff to ensure alignment of executive office with day-to-day operations and staff needs, as well as coordinate internal scheduling and availability.
• Assists advancement team in coordinating and staffing board and committee meetings.
• Drafts correspondence; prepares and proofreads documents; sends gifts, flowers and cards.
• Prepares meeting agendas and support materials; takes minutes for assigned meetings.
• Compiles and processes the executive director’s credit card and expense reports.
• Transcribes and files voice and written notes; completes data entry for executive director.
• Handles incoming and outgoing mail and deliveries for executive director.
• Researches issues and questions, manages special projects, and provides other assistance.

As artistic assistant:
• Prepares, tracks, and executes guest artist contracts, tech sheets and itineraries following the terms negotiated by the artistic administrator.
• Serves as primary point of contact in Los Angeles by ensuring compliance with riders, arranging local transportation and hospitality, and handling any needs that arise locally.
• Communicates regularly with artist representatives to confirm travel, hotel, rehearsal and performance details; facilitates artistic correspondence among resident and guest artists.
• In collaboration with artistic administrator and operations and programs team, facilitates residencies, outreach, pre-concert talks, and other initiatives involving guest artists.
• In collaboration with development and marketing teams, facilitates guest artist participation in assigned fundraising and promotional activities.
• Occasionally assists the operations and programs team with concert and rehearsal duty, library duties, auditions, and other production needs.
• Regularly liaises with, provides assistance and arranges logistics for music director and other members of artistic leadership in fulfillment of their LACO duties.
• Processes visa applications for all foreign artists.

General office duties:
• Coordinates office supply purchases; assists with photocopying, mailings, errands and filing.
• Assists in monitoring switchboard and providing customer service to patrons and clients.
• Maintains and distributes current board, committee, and staff rosters and email lists.

characteristics required
• Knowledge and love of classical music and the American symphony orchestra.
• 1-3+ years of experience in an administrative role at an orchestra or arts organization.
• Ability to interact comfortably and respectfully in person, on the phone or in writing with board members, artists, donors, other VIPs and the public.
• Ability to work independently, meet deadlines and manage multiple projects at once.
• Record of building excellent relationships internally and externally.
• Confidence, tact, and diplomacy; extreme discretion and strict confidentiality.
• Excellent verbal and written communication skills; ability to adopt executive director’s style.
• Focused attention to detail, particularly when preparing and editing written documents.
• Strong typing and computer skills, particularly Word, Excel, PowerPoint and Outlook.
• Fluency in a second language a plus, particularly German, French, Japanese, Chinese, Korean, Italian, or Spanish, to assist in building relationships with artists.
• Positive attitude, calm presence, friendliness, and a valid driver’s license.

to apply
Please email cover letter and resume to info@laco.org. Subject: executive and artistic assistant

about LACO
Los Angeles Chamber Orchestra (LACO), proclaimed “America’s finest chamber orchestra” by Public Radio International, has established itself among the world’s top musical ensembles. Acclaimed conductor and pianist Jeffrey Kahane, music director of LACO since 1996, concludes his tenure at the end of the 2016-17 season. Andrew Norman serves as composer-in-residence and Mahan Esfahani serves as Baroque Conversations artistic partner. During its almost 50-year history, the Orchestra has made 31 recordings, toured Europe, South America and Japan, and garnered eight ASCAP Awards for Adventurous Programming. Headquartered in downtown LA and devoted to making great music personal, LACO presents concert series at Glendale’s Alex Theatre, UCLA’s Royce Hall, Colburn School’s Zipper Hall, New Roads School’s Moss Theatre, and more. Next season’s special initiatives include a performance with Yo-Yo Ma at USC’s Bovard Auditorium and the three-week long Lift Every Voice festival highlighting the power of music and musicians to unite communities and fight injustice. LACO outreach programs – notably Meet the Music – reach thousands of young people annually, nurturing future musicians and composers as well as inspiring a love of classical music.


meet the music docent


hours:
There are four Meet the Music concerts each season. Docents are asked to attend a two hour weekday morning training session at the LACO offices a few weeks prior to each of the four concerts. After the meetings, docents will then disperse to schools to teach students participating in Meet the Music. Docents are invited to attend all Meet the Music concerts.

duties include:
Going to schools to teach students about the music they will hear at a LACO concert. Introducing students to classical music in a fun way.

skills required:
Enthusiasm and the ability to present knowledge in exciting ways to large groups of 4th, 5th and 6th graders. An appreciation of music is a big plus, but a musical background is not required. We will provide you with all the information and training that you will need to teach the students.

salary:
Volunteer Position with insider perks and the invaluable opportunity to experience LACO’s Meet the Music concerts. Parking for training sessions and Meet the Music concerts will be provided.

Please call Serge Liberovsky at 213 622 7001 × 212 for more information.


volunteer


Volunteering is a satisfying way to give back to your favorite Orchestra. Volunteers have the opportunity to meet the musicians, attend concerts, receive acknowledgment in our season program and more!

Some of the ways you can help include office support, music education, concert/event support and orchestra hospitality. Learn more, or contact us at info@laco.org.