Patron services manager

Position Description and Responsibilities

  • Manage all box office activity, processes, and procedures including subscription fulfillment, single ticket and group sales, telemarketing campaigns, and patron correspondence. The Patron Services Manager is the first line of contact with LACO patrons and is an essential component of the audience experience. LACO patrons should have a sense of trust, clear communication regarding transactions, and service with a personal touch.
  • Maintain the highest standard of service at all times while interacting with patrons.
  • Become the primary user for Patron Manager, LACO’s CRM and ticketing software; responsibilities include: creating houses and seat maps, managing tickets, maintaining audience data, tracking single and subscription sales, and running key reports.
  • Work closely with the marketing team to support building the season production calendar, proofing marketing materials, setting sales revenue goals, administering sales initiatives, and ensuring marketing materials accurately reflect inventory on sale.
  • Design and schedule the reports necessary to monitor progress toward goals and comparisons with prior seasons.
  • Design and manage input of each season’s prices, packages, and discounts into the ticketing system and maintain a clean and updated database.
  • Establish venue box office relationships with key personnel where LACO performs.
  • Monitor house inventory and manage inventory with third-party ticket vendors.
  • Manage financials including daily reconciliation of box office revenue, weekly- and event-based reconciliation and preparation of cash and check deposits, ongoing reconciliation of 3rd party payments, outstanding balance reports, missing allocations and account information.
  • Run reports and conduct data analytics that use the patron database to better understand the company’s audience.
  • Manage LACO’s mobile box office at events: prep and manage ticketing and Will Call at performances; work with FOH manager and audience services to create a professional and welcoming patron experience at events.
  • Ensure accuracy of transactions and compliance with policies and procedures.
  • Schedule and manage part-time box office employees as needed during Box Office hours.
  • Other duties as assigned.

Qualities and Qualifications of an Ideal Candidate

  • Highly organized and detail-oriented
  • Exceptional communication and interpersonal skills
  • Strong spirit of collaboration
  • Proficient with Microsoft Word and Excel, and email
  • 4 years’ experience in relevant field with including staff management and customer relations
  • Experience with ticketing/CRM software required
  • Experience in non-profit or performing arts sales, database management and/or box office
  • Demonstrates a commitment to equity, diversity, and inclusion initiatives and values
  • Enthusiasm to learn and grow in a fast-paced environment
  • Must be available to work onsite for LACO’s 2022/23 concert schedule on evenings and weekends
To apply, please email a resume and two references to Mark Rice ( by December 23, 2022, subject line BOX OFFICE MANAGER [your name].

Start Date: Immediate

Hours: Full Time, non-exempt

Compensation: Commensurate with experience, salary range $55k-$65k/annually


  • Medical and dental insurance after 30 days of employment
  • 9 paid holidays, plus 2 floating holidays
  • Paid vacation and sick time
  • Employee 401k benefit plan

The Job Environment

Los Angeles Chamber Orchestra is a producing performing arts organization that performs in venues across Los Angeles. This is a full-time, non-exempt position and is 40 hours a week with some planned overtime. During the performances season (September–May), some night and weekend work is required. Valid driver’s license is required. Current and complete COVID-19 vaccination, with booster, is required and a condition of employment

LACO has a hybrid work week, with 3 regular days required at our Downtown L.A. offices. A primary laptop computer is provided along with allowance for at-home internet reimbursement.

Los Angeles Chamber Orchestra is proud to be an equal opportunity employer. We encourage applications from individuals with diverse backgrounds, and actively engage in organizational reforms toward creating an inclusive work environment for all employees. We will not discriminate and will enact measures to ensure against discrimination based on race, color, gender, gender expression/identity, national origin, age, religion, creed, disability, veteran’s status, criminal conviction, or sexual orientation.



Los Angeles Chamber Orchestra (LACO) is seeking an organized and driven development professional to serve as the Senior Manager of Annual Giving. This individual will serve as part of a seasoned team of three that is committed to growing philanthropic support at the nation’s premier chamber orchestra.

Since March 2020, the organization has seen an influx of donors between $1 and $9,999. The primary responsibility for this role is donor engagement, stewardship, and solicitation focused on individual donors up to $10,000. The position will implement strategies in coordination with other members of the team, with particular emphasis on outreach with donors and growing revenue from annual fund and mid-level supporters. This role will collaborate with artistic and marketing for LACO’s 25+ year new music commissioning program, Sound Investment.

This position reports to the Director of Development.

Key responsibilities:
  • Manage a portfolio of individual donors who give up to $10,000 annually; maintain personal contacts and involvement activities for these donors
  • Work in coordination with the Director of Development and the communications team to design and manage direct marketing efforts focused on messaging to annual fund and mid-level donors, including multiple direct mail/email appeals annually and regular digital communication
  • Develop and manage individual donor-specific written materials, including solicitations, renewals, stewardship communications, and program updates
  • In coordination with Director of Development, achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Five years of progressive professional fundraising experience required; a background in performing arts and working knowledge of classical music is a plus
  • Experience engaging directly with donors, and employing moves management processes to encourage increased giving
  • The individual should have experience building out successful donor acquisition and annual fund engagement programs.
  • Comfort with managing up and communicating your ideas and recommendations clearly and convincingly
  • Excellent analytical skills and the ability to offer creative solutions
  • Proficiency with Microsoft Office (e.g., Excel) and knowledge of and experience with CRM databases (Patron Manager and/or Salesforce CRM software a plus)
  • Ability to handle sensitive information with discretion
Application Submission Guidelines

Please submit the following materials to Director of Development Julia Paras.

  • Resume
  • Cover Letter
  • Supplementary application materials that you believe to be relevant

meet the music docent


There are three Meet the Music concerts each season. Docents are asked to attend a two hour weekday morning training session at the LACO offices a few weeks prior to each of the four concerts. After the meetings, docents will then disperse to schools to teach students participating in Meet the Music. Docents are invited to attend all Meet the Music concerts.

duties include:

Going to schools to teach students about the music they will hear at a LACO concert. Introducing students to classical music in a fun way.

skills required:

Enthusiasm and the ability to present knowledge in exciting ways to large groups of 4th, 5th and 6th graders. An appreciation of music is a big plus, but a musical background is not required. We will provide you with all the information and training that you will need to teach the students.


Volunteer Position with insider perks and the invaluable opportunity to experience LACO’s Meet the Music concerts. Parking for training sessions and Meet the Music concerts will be provided.

Please call Taylor Lockwood at 213 622 7001 × 212 for more information.


Volunteering is a satisfying way to give back to your favorite Orchestra. Volunteers have the opportunity to meet the musicians, attend concerts, receive acknowledgment in our season program and more!

Some of the ways you can help include office support, music education, concert/event support and orchestra hospitality. Learn more, or contact us at